Frequently Asked Questions

Getting Started

A: Schedule a complimentary consultation to discuss your needs and receive a customized solution proposal. During this session, we’ll explore how our services can help you save 30% on labor costs while reclaiming 5-15 hours of your week.

A: While we don’t offer free trials, we provide a comprehensive consultation to assess your needs and demonstrate our value through customized solutions.

A: We offer flexible, secure payment options:

  • Recurring secure online payments for monthly service packages
  • Direct billing for one-time projects and rush services
  • One-time setup fee of $250
  • Clear, itemized invoicing

A: Our comprehensive onboarding typically takes 3-7 business days and includes agreement completion, system setup, communication preferences, and your initial project kickoff. We provide daily check-ins during your first week.

A: We work with businesses across many industries, with particular expertise in non-profits, construction, manufacturing, professional services, and female-owned businesses. Our safety services specialize in Cal/OSHA compliance for California businesses.

Service Packages & Pricing

A: Yes! We offer several flexible options including:

  • Pay-as-You-Go support ($50 monthly access fee + $52/hour)
  • Hour Bundles (10-40 hours with 90-180 day validity)
  • Non-Contract Hourly services at $65/hour

These options are perfect for businesses with seasonal or project-based needs.

A: Our Hour Bundles allow you to pre-purchase discounted hours:

  • 10 hours ($650/90 days)
  • 20 hours ($1,200/120 days)
  • 30 hours ($1,710/150 days)
  • 40 hours ($2,160/180 days)

Hours must be used within the validity period and don’t roll over.

A: Yes! We support mission-driven organizations with reduced rates starting at $25/hour. Final pricing is determined during consultation based on your monthly hour commitment and organizational needs.

Valid 501(c)(3) status require.

A: Our current pricing (as of May 2025) is:

  • Essential Support $550/10 hours
  • Growth Partner $1,000/20 hours
  • Enterprise Solution $1,350/30 hours

Any pricing in older materials has been updated to reflect our current professional rates and enhanced service offerings.

A: Additional hours beyond your package are available at your package’s overage rate:

  • Essential Support – $55/hour
  • Growth Partner – $50/hour
  • Enterprise Solution – $45/hour

We’ll always get approval before exceeding your monthly allocation.

A: Yes! You can upgrade or downgrade your package with 30-day notice. Changes take effect at the start of your next billing cycle, and we’ll help ensure a smooth transition.

A: Our non-profit hourly rate starts at $25/hour, with your final rate determined during our initial consultation based on your monthly hour commitment and specific organizational needs. We offer volume discounts to help non-profits maximize their budget:

  • Base rate: $25/hour for monthly commitments under 20 hours
  • Volume discounts available for larger monthly commitments
  • Custom pricing may be available for unique circumstances or extensive service needs

During your consultation, we’ll discuss your organization’s goals, required services, and monthly hour needs to determine the most cost-effective rate structure for your mission.

Eligibility: Valid 501(c)(3) status required for non-profit pricing.

Strategic Advisory Access

A: Strategic Advisory Access provides direct communication with Lindsey for strategic guidance and quick business decisions. We offer three tiers with varying response times and communication channels:

  • Basic ($150)
  • Power ($250)
  • Elite ($400)

A: Basic includes email and Zoom, Power adds Microsoft Teams, and Elite includes all channels plus direct text messaging for urgent decisions. Elite is limited to 5 clients for exclusive access.

A: Absolutely! Current clients receive 20% off Strategic Advisory Access when added to any VA or Safety Support package.

Working Together

A: We operate Monday through Friday, 8:00 AM to 6:00 PM Pacific Time, and Saturday from 11:00 AM to 3:00 PM Pacific Time.

A: Our standard setup fee is $250 (applied to your last contract month) and includes system setup, communication preferences configuration, and comprehensive onboarding. Non-profits receive a reduced setup fee of $125.

A: We require 10 business days’ written notice before the next billing cycle for service cancellation. Unused hours do not roll over or transfer.

A: Yes! Clients combining VA and Safety Support services receive 10% off basic combinations and 15% off premium combinations. We also offer volume discounts for non-profit organizations based on monthly hour commitments.

A:  We offer unlimited revisions for fixes and issues, and up to 5 revisions for appearance preferences. Our goal is your complete satisfaction, and we’ll work with you until the deliverable meets your expectations.

A: Absolutely! While our Safety Support services focus on Southern California, our Virtual Assistant services are available nationwide. We work virtually with clients across all time zones.

Safety Support Services

A: Our comprehensive safety services include:

  • Cal/OSHA Compliance Support
  • Safety Program Development Assistance
  • Risk Management Support
  • Training Implementation
  • Workplace Assessments
  • Documentation Review
  • Policy Development

A: We offer flexible safety support options:

  • Monthly service packages: $1,250 – $2,500
  • Hourly contractor rate: $125/hour
  • Custom solutions available for specific industry needs

A: Yes, we offer integrated solutions that combine both administrative and safety support services. Custom packages can be designed during your consultation.

Productivity Tools & Solutions

A: Yes! Through our partnership with FLOWN, we provide access to professional body doubling and deep work solutions. FLOWN offers expert-facilitated virtual co-working sessions designed to enhance focus and productivity. Members can access:

  • Live facilitated focus sessions (50+ weekly)
  • Various session types (Take-Off, Deep Dive, Power Hour)
  • Guided breathwork and focus exercises
  • Flexible membership options starting from free community access

A: Body doubling, through FLOWN’s virtual co-working sessions, creates accountability and focus by working alongside others in a structured environment. This method is particularly effective for entrepreneurs, professionals with ADHD, and remote workers who need structured focus time. Sessions are professionally facilitated and designed to help you maintain concentration and accomplish more in less time.

A: Yes! FLOWN offers a free community membership that includes 4 sessions per month and access to all Friday sessions. This allows you to experience the benefits of structured focus sessions before choosing a paid membership plan.

A: Dubsado is our core client relationship management (CRM) platform that helps us deliver seamless service. We use it for:

  • Professional client onboarding
  • Contract and invoice management
  • Automated workflows
  • Secure client communications
  • Project scheduling and tracking

A: Asana is our project management platform that ensures nothing falls through the cracks. We use it to:

  • Track all client deliverables
  • Manage project timelines
  • Organize tasks and subtasks
  • Maintain clear communication
  • Share progress updates

A: We utilize enterprise-level tools for maximum security:

  • SharePoint for secure document management
  • Adobe for secure document signing
  • Dubsado’s secure client portal
  • Professional backup systems

All client data is backed up daily, and we follow strict data protection protocols.

A: We use TrackingTime to ensure accurate billing and project monitoring. This allows us to:

  • Track time spent on each task
  • Provide detailed activity reports
  • Monitor project budgets
  • Identify efficiency opportunities
  • Maintain transparent billing

Business Tools & Technology

A: Our services are powered by HiTech Lives, LLC, utilizing professional tools including:

  • Asana for project management
  • Dubsado for client management
  • TrackingTime for accurate time tracking
  • SharePoint for secure document management
  • Adobe for document creation and signatures
  • Canva for content creation and design
  • Zoom for virtual meetings

These tools help us deliver efficient service while maintaining full transparency with our clients.

A: No. While we use these tools to deliver our services efficiently, we can adapt to your existing systems where appropriate. Our goal is to enhance your productivity, not complicate it. During our consultation, we’ll discuss which tools best suit your specific needs and workflow.

A: Yes, we provide tailored solutions for various industries including, but not limited to:

  • Manufacturing
  • Construction
  • Agriculture
  • Hospitality
  • Tech Startups
  • Non-Profits
  • Professional Services
  • Healthcare

Contact us to discuss how we can support your specific industry needs.

Communication & Response Times

A: During business hours (8 AM – 6 PM PST):

  • Standard response time: 4-6 hours
  • Expedited response time: 90-120 minutes
Priority access packages available for faster response times.

A: We offer expedited service with rush fees:

  • 100% premium for same-day (<24/hours)
  • 50% premium for next-day delivery
  • 25% premium for two-day turnaround

Rush requests are subject to availability.

Technical Support & Security

A: Through our partnership with HiTech Lives, LLC, we provide:

  • Basic technical support within service packages
  • Advanced support at preferred client rates
  • Custom solutions for complex needs

A: We maintain strict confidentiality protocols through:

  • Secure data storage
  • Protected communication channels
  • Comprehensive privacy policies
  • Available NDAs for additional security

A: Basic support covers password resets, network connectivity, Outlook issues, and software implementation assisatnce.

A: Contact us first – we’ll assess your need and either resolve it directly or coordinate with HiTech Lives for advanced support at your exclusive discounted rate.

A: As our client, you receive 10% off break-fix services and 20% off contract services through HiTech Lives, LLC.

A: Basic support issues are addressed following standard response times during business hours. For advanced issues requiring HTL services, you’ll receive a quote within 24 hours.

Service Guarantees

A: We provide:

  • Up to 5 revisions for appearance adjustments
  • Unlimited revisions for fixes and issues
  • Regular progress updates
  • Monthly service reviews
  • Clear communication protocols
  • Professional excellence guarantee

A: Our comprehensive onboarding process includes:

  • Detailed needs assessment
  • System integration planning
  • Communication protocol setup
  • Training and documentation
  • Regular check-ins during the first month

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